Box was opened to check contents and ensure that it is new and complete. This is something we have to do occasionally at our pawn shop so we can make sure everything is how it should be. This is a new and untampered with item!This item is in the category "Home & Garden\Bath\Showers, Bathtubs & Parts\Shower Heads & Combos". The seller is "levspawn10" and is located in this country: US. This item can be shipped to United States, Australia.